In the event that your online purchase does not meet your expectations, you may return it within three days of receiving the order. We will issue you a full refund or credit on the price of the print and pay for the return shipping of prints within South Africa. Due to their nature and the immense risk of damages, photographic works are not suitable for return and therefore are excluded from our Returns Policy.
You must ensure that the print is securely packaged for return shipping. At this time, there are no returns on special orders or orders shipped outside of the South Africa. We will not accept returned items from customers that have been damaged in transit to the gallery due to insufficient packaging. If this is the case, the item will be returned to the customer at the customer’s expense. Acceptance of returns outside of the three days time frame will be at the discretion of shopfranlabuschagne.
If you would like to return an item, please email us at [email protected] within three days of receiving your artwork, stating your reason for wishing to return the item as well as the collection date and address. We will schedule a courier to collect the artwork and send you a confirmation email. Please print out this email and include it with the artwork being returned. We will refund your purchase after the artist has received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 working days.